Winter (Eldorado) Booking & Cancellation Policies
Booking
To book a Winter Eldorado trip, you can either book online or via email (fun@tyaxadventures.com). It is recommended that all guests have a good knowledge of backcountry procedures – including but not limited to: Safety in the backcountry, Wilderness First Aid, Avalanche Safety Knowledge, Winter Preparedness, Ski Touring, etc. Prices on the website do not include GST.
Waivers
Each guest will be required to sign a Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement upon check in with our staff for their trip. In no event will a guest be permitted to participate in a planned activity/trip without having signed a Waiver.
Payments
A 25% deposit is required to secure a reservation, with the full balance due 60 days before the activity/tour date. Payments can be made online, or by credit card over the phone. 60 days pre-trip, your full balance will be processed from the card saved on your file. If payment is not processed 60 days before the activity, your trip may be released.
Please note that when booking online via our booking system, there is a one-time booking fee to cover administrative fees. To avoid the booking fee, please call us directly to provide payment, 778-765-1519.
Itinerary/Flight Changes
Every attempt will be made to adhere to our scheduled itinerary, we do not plan to make changes ahead of time. However, participants acknowledge and willingly accept the possibility of unexpected changes to our route, timings and itinerary. Safety issues, weather and/or any extenuating circumstances beyond our control may contribute to this possibility.
Should these changes affect your pre and/or post-tour travel plans, Tyax Adventures will not be responsible for additional expenses incurred by guests (non-refundable airline tickets, rental cars, hotel reservations, etc.). Again, we recommend you purchase your own trip insurance policy.
Groups must be on location at the required helicopter staging area prior to the time of their flight departure. Should weather delays then make it impossible to fly in to Eldorado at the scheduled time, every attempt will be made to facilitate the helicopter flight later that day, or each subsequent day thereafter as weather permits. Groups will be refunded the nightly cost each day they are unable to fly into Eldorado. It is important to note that helicopter flights are non-refundable.
Groups are self-guided and responsible for navigating terrain based on the current snow conditions.
Helicopter rates are based on good weather rates and a 1.7 flight time. Should your flights incur additional flight time (due to weather or other circumstances), your group will be charged an additional amount post-trip based on actual flight time and the current hourly rate.
High Season Package rates are a package price - pending availability, there is the option to add to the helicopter itinerary. Discounts will not be applied if less flight time is incurred.
Cancellations
All deposits are due at the time of booking. Full payment due 60 days from the first day of your booking.
All bookings cancelled outside of 60 days from the first date of your booking will be refunded, less the deposit.
Bookings cancelled within 30-60 days from the first date of your booking will be refunded 50% of the total amount. Any booking canceled within 30 days from the first date of your booking will not be refunded.
Dovetail
Dovetail flights occur when 1 group flies into a location, and another group flies out from that location - effectively ‘splitting the flight’. Should a dovetail flight be completed in full, where a group flies into a location and a group flies out, both groups will be reimbursed for half of the full price of the flight AFTER the completed dovetail flight. Please note that we always take full payment up front for all bookings, and in the event that the planned dovetail flight does not happen, the group would still be responsible for paying for the cost of the whole flight.