Privacy Policy
Last updated: July 22, 2026
Tyax Adventures (“Tyax Adventures,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make an inquiry, submit a form, make a booking, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
Name and contact information, including email address, telephone number, and mailing address;
Information you provide when submitting an inquiry or contact form;
Booking and reservation information;
Information necessary to organize and provide tours, activities, transportation, accommodation, and related services;
Payment and billing information, where required to process a transaction;
Information you provide when communicating with us by email, telephone, or other means;
Website usage information, including IP address, browser type, device information, pages visited, and interactions with our website; and
Information collected through cookies and similar technologies.
We do not generally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Personal Information
We may use personal information to:
Respond to inquiries and requests;
Process and manage bookings and reservations;
Provide tours, activities, transportation, accommodation, and related services;
Communicate with you about your booking or inquiry;
Process payments and manage billing;
Provide customer service;
Improve our website, services, and customer experience;
Send marketing communications where permitted by law or where you have provided consent;
Understand website usage and the effectiveness of our marketing;
Detect, prevent, and address fraud, security, or technical issues; and
Comply with legal and regulatory requirements.
3. Booking and Payment Services
We use third-party service providers to help us manage bookings, reservations, and payments.
Our booking services are provided through FareHarbor. When you make a booking through our website or through a FareHarbor booking interface, information you provide may be collected and processed by FareHarbor and other service providers involved in completing and managing your reservation.
Payment information may be processed by third-party payment processors. Tyax Adventures does not intend to store complete payment card information on its own systems.
These third-party providers may collect, use, process, and store information in accordance with their own privacy policies and terms of service.
4. HubSpot and Website Forms
We use HubSpot to support certain website forms, communications, marketing, analytics, and customer relationship management activities.
When you submit information through a HubSpot-powered form or interact with certain HubSpot technologies on our website, information may be collected and processed by HubSpot on our behalf.
This may include information such as your name, email address, telephone number, the information you submit through a form, and information about your interaction with our website.
We use this information for purposes such as responding to inquiries, communicating with customers and prospective customers, managing relationships, and understanding the effectiveness of our communications and marketing.
5. Cookies and Similar Technologies
Our website and third-party service providers may use cookies, pixels, scripts, and similar technologies.
These technologies may be used to:
Enable website functionality;
Remember preferences;
Understand how visitors use our website;
Measure website and marketing performance;
Improve our services and communications; and
Support relevant advertising and marketing activities.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
6. Partner Marketing & Analytics — CCCTMA
To enhance our visitor experience and provide integrated travel information, we collaborate with the Cariboo Chilcotin Coast Tourism Marketing Association (CCCTMA).
Our website uses a tracking snippet from CCCTMA, powered by HubSpot, on specific campaign pages.
This technology allows CCCTMA to collect non-identifiable information about browsing activity, such as page views and engagement, to provide relevant travel offers and regional advertisements on platforms such as Google and Meta after you leave our website.
This tracking is used for analytics and interest-based advertising to support regional tourism.
We do not share your personal contact information, such as your name or email address, through this tracking. The tracking is intended to collect information about website activity and browsing behaviour rather than directly identifying you.
This technology may involve cookies or similar tracking technologies placed by third-party service providers.
You may be able to opt out of interest-based advertising through your browser settings and available advertising industry opt-out tools, including the Network Advertising Initiative opt-out page.
7. Sharing Personal Information
We may share personal information with service providers who help us operate our business and provide services to you. These service providers may include providers of:
Booking and reservation services;
Payment processing;
Website hosting and technology;
Email and marketing communications;
Customer relationship management;
Analytics and advertising services; and
Information technology and security services.
We may also disclose personal information where required or permitted by law, including to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of our guests, staff, and others.
We do not sell personal information.
8. Information Stored or Processed Outside Canada
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.
When personal information is stored or processed outside Canada, it may be subject to the laws of the jurisdiction where it is located. This may mean that information can be accessed by courts, law enforcement, or government authorities in accordance with the laws of that jurisdiction.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.
10. Safeguarding Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to or correction of personal information we hold about you.
You may also unsubscribe from marketing communications at any time by using the unsubscribe instructions included in those communications or by contacting us directly.
You may manage cookies through your browser settings and, where applicable, through available website cookie controls.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to request access to or correction of personal information, please contact us:
Tyax Adventures
Email: fun@tyaxadventures.com
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.